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Westin Latham motels, hotels and vacation rentals: |
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What type of customer service is offered? After submitting your reservation request, you will be provided with an email address to use to make inquires about your request. Our qualified and friendly agents are available 24-hours a day, 7 days a week, 365 days a year (including holidays) to answer your questions. All you have to do is ask.
Can I specify where I would like my room located (preferred floor, next to pool, etc.)? If special requests are accepted by the lodging, a section will appear on the Reservation Form to insert such requests and submit them to the hotel. The hotel staff will do their best to accommodate special requests. We cannot guarantee that your requests will be granted because they are subject to availability.
Is parking available? Free parking? Long-term parking? Most hotels and vacation rentals offer free parking to their guests, although some may charge. Long-term parking is offered at the discretion of the property (often in conjunction with park and fly rates). This may be listed on the Lodging Information page.
I should receive a discounted rate. How do I get this? The rates displayed are the only rates available to this site for making reservations. These rates may include government, corporate, or senior discounts. You may need special documentation at check-in to confirm you are qualified to receive that rate. Please do not expect to receive such a rate at check-in without the proper identification even if you have selected to book it online.
Do hotels have minimum age requirements? Please be aware that some hotels may have minimum age restrictions or requirements when reserving a room. For example, some hotels with casinos may require you to be 21 years of age to check into a room. Please inquire with a Customer Care Agent or with the hotel directly.
Is the room rate per person or per night? All rates are based on double occupancy per room, and are quoted on a nightly basis unless otherwise specified. Extra people, children, roll-away beds and incidentals may be subject to additional charges.
Where do I pick up my vacation rental keys? The email you receive confirming your reservation for a Vacation rental will provide details as to where and when you should pick up the keys to your rental unit.
What is the cost for using Interactive Affiliate Network's service? There is NO CHARGE or service fee to use our hotel reservation service or search engine. However, some of our suppliers charge service fees. Please read all text carefully associated with any reservation.
How long will it take Interactive Affiliate Network to respond to my reservation request? All reservation requests will result in a new screen showing an Itinerary Reservation requests will result in a new screen showing an Itinerary Number, which should be kept and used with any future correspondence with Interactive Affiliate Network. Additionally, all reservations will be followed up with an email within 2 to 4 hours.
Is there a hotel shuttle service to/from the airport? Many hotels offer shuttle service to and from the airport. This may be listed on the Lodging Information page. If it is offered, there may be a charge by the hotel for this service. Vacation rentals often do not have this type of service.
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